Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@birchs.store.
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Placing an order is easy! Simply browse our products, select the items you love, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information, and you're all set!
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and receive real-time updates on its status.
Your satisfaction is our priority. If you receive a defective product, please send us an image of the issue at support@birchs.store We conduct thorough quality checks, and will notify you of the next steps via email
We aim for your complete satisfaction with your purchase, as we thoroughly check products before dispatch. While we do have an exchange policy in place, please refer to the details outlined in our exchange policy. It's important to note that currently, we do not accept returns on any orders.
Absolutely! We prioritize the security of your information. Our website uses SSL encryption to protect your personal and payment details. Your data is handled with the utmost confidentiality and is never shared with third parties.
We're here to help! You can reach our customer service team through the "Contact Us" page on our website. Feel free to send us an email, and we'll get back to you as soon as possible. For urgent inquiries, you can also reach us at support@birchs.store
