online Returns

Returns Policy

  • Please reach out to us at support@birchs.store within 6 days of receiving your order.
  • Include in the email: Your order number; Photos, where relevant, of the issues.

    • What happens next?

  • We aim to process all requests within 7 working days.
  • We will notify you of the next steps via email, if your return or refund request is approved, please return the items in their original packaging.
  • Birchs will not accept unconfirmed returns.

    • Returned items

  • All returned items should be unused, unworn, and unwashed.
  • Birchs does not accept worn, stained, damaged, or altered items.
  • We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

    • Refund

  • If your refund request is confirmed, Birchs will return the money to the account used to pay for the order in the currency it was initially bought in.

    • Can all items ordered from Birchs be returned?

    Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:

  • For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;
  • Sample items;
  • Deliberately damaged items; Items sent back for return more than 7 days from the date of receipt;
  • Items accurately printed according to the designs or tech packs provided that the purchaser decides are not what they intended or no longer want;
  • Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to Birchs, such as the incorrect phone number or shipping address.

    • Can I cancel my order and get a refund before my order arrives?

  • Orders that have yet to enter production can be canceled in their entirety.
  • Orders that have entered production but have yet to be posted can have their shipping canceled and the fee refunded.
  • Should you wish to cancel your order, please get in touch with Birchs customer service team at support@birchs.store

    • Can I get a refund if my order is not shipped on time?

  • We aim to complete the production of orders within 3-8 working days and to ship items no later than the 9th working day (calculated from the date the order is paid for).
  • If you have not received any logistics or shipping information by the end of the 9th day, we will refund you a maximum of 5% of your original price as compensation.*

    *In the scenarios above, this refund is not applicable if the shipment is delayed due to changes on the customer side (additional requirements, wrong address, etc.). Birchs is the arbiter of what relevant changes are.

    • How long do I have to submit a return or exchange request?

  • Any claims for misprinted/damaged/defective items must be submitted within 6 days of receiving the product.
  • Birchs.co is not responsible for lost or damaged packages during transit. If you encounter any issues with your shipment, please contact the shipping carrier for assistance.